ALEXANDRA MAGER
Nampa,ID
Summary
Driven and customer-focused, I excelled at Sonic by maintaining 100% order accuracy during peak hours, showcasing my hard skill in fast food service and my soft skill in effective communication. My dedication to food safety and exceptional service contributed to increased customer satisfaction and loyalty, embodying a strong work ethic and teamwork spirit. Enthusiastic Carhop skilled in safe food handling and creating exceptional guest experiences. People-oriented and focused worker with knowledge of ordering procedures and customer service. Multitasks to deliver exceptional service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Carhop Server
Sonic
Nampa, ID
02.2024 - Current
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Answered guest questions and promoted special products.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
- Memorized orders and maintained [Number]% accuracy in high-traffic times.
- Assisted in training new hires, ensuring they were equipped with the necessary skills and knowledge to provide exceptional customer service.
- Collaborated with kitchen staff to address any special dietary needs or modifications requested by guests.
- Assisted customers in choosing menu items by providing food complementing information.
- Resolved customer complaints professionally, demonstrating empathy and understanding of their concerns.
- Maintained knowledge of current promotions, policies regarding payment, exchanges, and security practices to provide accurate information to customers.
- Assisted in promoting menu items and daily specials, resulting in increased revenue for the establishment.
- Increased order accuracy by carefully listening to customers'' requests and double-checking orders before delivery.
- Developed strong rapport with regular patrons, fostering loyalty to the establishment through personalized service experiences.
- Enhanced customer satisfaction by promptly greeting and efficiently taking orders from patrons.
- Facilitated a positive dining experience for guests by maintaining a clean and organized outdoor eating area.
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
- Operated headset communication system to take orders quickly and accurately from customers.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Stock Room Associate
Ross Dress For Less
Nampa, ID
09.2023 - 09.2023
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Improved order processing speed by organizing items in the stock room according to SKU numbers and product categories.
- Collaborated with sales team to ensure adequate supply levels for promotions and seasonal demand fluctuations.
- Shelved new and returned inventory according to proper storage procedures.
- Contributed to increased sales by promptly restocking shelves with high-demand items during peak shopping hours.
- Ensured smooth flow of operations with effective communication between the stock room and sales floor teams regarding item availability or potential delays.
- Managed timely and effective replacement of damaged or missing products.
- Promoted safe working environment in the stockroom through adherence to safety guidelines such as proper lifting techniques or pallet jack usage.
- Assisted in the development of new stock room associates by providing hands-on training, guidance, and support during their initial onboarding period.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.
Education
No Degree - N/A
VALLIVUE ACADEMY
Caldwell, ID05.2026
Skills
- Excellent customer service
- Strong Work Ethic
- Energy and enthusiasm
- Quick Learner
- Cleanliness
- Efficient Delivery
- Handling Complaints
- Carrying trays
- Promoting Specials
- Maintaining Appearance
- Friendly Attitude
- Fast and Efficient
- Good Communication
- Willing to Learn
- Car-Side Service
- Teamwork and Collaboration
- Fast food customer service
- Customer Service
- Order Accuracy
- Food safety awareness
Timeline
Carhop Server
Sonic
02.2024 - Current
Stock Room Associate
Ross Dress For Less
09.2023 - 09.2023
No Degree - N/A
VALLIVUE ACADEMY